If you’re looking for a home then we’re here to help. Stay one step ahead by following us on Instagram, Facebook and joining our email list. By joining, you’ll receive a first look at all of our new properties before they go to market!
Our tenant app offers convenience by providing easy access to important rental property information. It also makes communication with our property managers easier, eliminating the need for phone calls or emails.
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When you report maintenance or security issues, we promptly respond to resolve them, preventing minor problems from escalating and ensuring the property's safety and comfort.
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We’ll recognise your face and know you by name. If we're managing the property you're living in, we'll know you and you'll know us.
We’re keen to build strong and long lasting tenant relationships, helping you through every step of the letting process. Moving house can be a stressful time, so our aim is to make the process of renting a property as stress free as possible:
Like what you see? DM, Message or Call us and we’ll arrange a viewing of the property you’re interested in.
View the property. At the viewing, one of our team will show you around the property and answer any questions you have.
If you like the property, your application will be put forward to the landlord.
Once accepted, we’ll ask for a holding deposit equivalent to one weeks rent to secure the property.
We'll send you an application form to be completed within 48 hours, then we will begin reference checks.
Subject to passing on references and credit checks, we’ll arrange the signing of the 'Occupation Contract', payment of deposit and the first month’s rent in advance.
It’s time to pick up the keys to your new home! On move in day you’ll meet with one of our team at your new home to ensure you're happy and move in day goes smoothly.
A: To report maintenance issues e.g. leaks, repairs, appliances, heating then visit our Tenant App, ‘Arthur Occupant’ on the App Store of your phone. Once on the app, click the ‘report maintenance’ icon on the bottom of our page.
A: One month’s notice must be given to vacate the property. Your notice must be submitted in writing to your Property Manager and in line with your tenancy dates – this can be by e-mail.
A: Once you have vacated the property, a checkout report will be completed by an independent clerk and this will be submitted to you (the tenant) and the landlord. We’ll aim to confirm a list of deposit deductions from the landlord within 10 days. You’ll have the opportunity to discuss the deductions and reach an agreement. If an agreement can’t be reached, you’ll have 90 days from the vacating date to raise a dispute with the Tenancy Deposit Scheme, who will adjudicate the deductions independently.
A: We’ll provide you with a mould and condensation guide at the beginning of your tenancy. As a tenant, you have a responsibility to ensure that all areas of the property are properly ventilated and kept clean and dry. If you see signs of mould, you should clean with a mould remover and keep the area dry and well ventilated. If the mould still persists, this can be be reported to your Property Manager via the ‘Arthur Occupant App'.
A: Only with your permission, we will make you aware of the date and time that a contractor will be attending with a minimum of 24 hours notice. The contractor will collect keys from us to gain access to your home. If you are not happy with this, you are given the option to rearrange for a time that you are present.
A: Your first inspection will be carried out 3 months after the start of your tenancy. From then on, we will carry out inspections every 12 months for the duration of the tenancy.
A: After your fixed term date, you will automatically enter a monthly rolling contract. If you would like to have a new fixed term agreement, you can put this request in writing to your Property Manager who can discuss it with the landlord on your behalf.
A: It’s always best to call to enquire. You can fill out an enquiry form but we will need to call you to discuss further details.
A: It is important for a property to be viewed, whilst we produce good quality photos, we want to make sure you’ll be happy in your new home. It is possible to have someone represent you or to have a virtual viewing, but in person will always give you the best feel for the property.
Simply follow the steps below:
Fill in your details
You'll then join the early access list
Have first dibs on any property that becomes available
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